Tools of God are both animate and inanimate. Humans are no doubt tools of God, work for God without knowing that they are working for him. Yesterday, I had a wonderful experience in the passport office 'Passport Seva Kendra' Thane. I never expected it to be so systematic and orderly. Government offices though privatized cannot exist with out its original flavor, but this office has really undergone tremendous change. Hats off to the employees there.
Even the security personnel is well informed. They play a vital role in regulating the entry of public inside the office. Application and getting an appointment are both made online over the net, only after which you get an entry into the office. Once you enter, first of all, you have a queue, but it is not a never ending one as was the case in the former system. Only those who are wanted are there. The people who attend to you are polite and friendly for a change.
I was in the tatkaal queue. Not even 25 minutes I had to wait for my turn. The young man who attended me was very good. They gave us proper response, proper instruction what to do, which was really gladdening in a govt. office. We were asked to wait behind in the line for our papers to be approved for tatkaal and the token be given.
10 minutes on and we were given the token. We were sent to the second level of screening, no sooner did we enter the waiting area our token number was on the monitor. Our counter was specified as A18. The youngster there, was very polite, took the needful with us, but when asked for the 10th passing certificate of Sindhu we got shocked. We were not at all aware that we need 10th certificate for ECNR, neither the website nor my husband's travel department who guided us told us of this. Hence I quickly decided to go home and get it. They were ok to proceed our papers when we came the same day, otherwise it would be put on hold till whenever we bring the document. Oh God it was so urgent, hence didnot waste time and rushed out. 5,6 autos went engaged or didnot stop for us. Somehow one boy stopped.
What I liked with that boy was that, when I said we have to be back to the same place in an hour, he was so optimistic. He took it quite easy and was confident of making it, but did not take it casually, he took it very seriously and drove us. For the first 10 minutes he took us in a strange route, I was a bit confused until we reached a familiar road. It was there that I realized he has brought us really closer than I expected and he could have done nothing better than this. Then I gained some courage and became more hopeful. Auto's pick up is not a joke, they really strive hard to accelerate the vehicle, my God. Never bothered to think how fast an auto picks up speed, for the first time was moving with the auto.
Quickly grabbed the papers from home and rushed back to the rickshaw. Hope became brighter. The driver really drove us well in 20 minutes to the office. SAFE..! 10 minutes to 4 and we were there. The acknowledgement letter that they gave let us in quickly. The staff inside helped us get our token and reach the counter. A level got cleared well and were sent to B level, before even we were ready signing the papers our taken was called out. Surprising!!! Apart from the executives who attend to you on the counter there are a couple of bright youngsters regulating and guiding the public. They do a wonderful job.
Documents easily signed and we were asked to wait for C level, the granting zone. We hardly waited 10 minutes that we were called. Papers got signed even there and we were sent to the final cabin, to the officer who grants passport.
He was very good. He sanctioned the passport, sealed and sent us with a smile... Oh is this India?
Things are changing in India!!
Really surprised and happy about it.
Tools of God are present at many places!!!
Even the security personnel is well informed. They play a vital role in regulating the entry of public inside the office. Application and getting an appointment are both made online over the net, only after which you get an entry into the office. Once you enter, first of all, you have a queue, but it is not a never ending one as was the case in the former system. Only those who are wanted are there. The people who attend to you are polite and friendly for a change.
I was in the tatkaal queue. Not even 25 minutes I had to wait for my turn. The young man who attended me was very good. They gave us proper response, proper instruction what to do, which was really gladdening in a govt. office. We were asked to wait behind in the line for our papers to be approved for tatkaal and the token be given.
10 minutes on and we were given the token. We were sent to the second level of screening, no sooner did we enter the waiting area our token number was on the monitor. Our counter was specified as A18. The youngster there, was very polite, took the needful with us, but when asked for the 10th passing certificate of Sindhu we got shocked. We were not at all aware that we need 10th certificate for ECNR, neither the website nor my husband's travel department who guided us told us of this. Hence I quickly decided to go home and get it. They were ok to proceed our papers when we came the same day, otherwise it would be put on hold till whenever we bring the document. Oh God it was so urgent, hence didnot waste time and rushed out. 5,6 autos went engaged or didnot stop for us. Somehow one boy stopped.
What I liked with that boy was that, when I said we have to be back to the same place in an hour, he was so optimistic. He took it quite easy and was confident of making it, but did not take it casually, he took it very seriously and drove us. For the first 10 minutes he took us in a strange route, I was a bit confused until we reached a familiar road. It was there that I realized he has brought us really closer than I expected and he could have done nothing better than this. Then I gained some courage and became more hopeful. Auto's pick up is not a joke, they really strive hard to accelerate the vehicle, my God. Never bothered to think how fast an auto picks up speed, for the first time was moving with the auto.
Quickly grabbed the papers from home and rushed back to the rickshaw. Hope became brighter. The driver really drove us well in 20 minutes to the office. SAFE..! 10 minutes to 4 and we were there. The acknowledgement letter that they gave let us in quickly. The staff inside helped us get our token and reach the counter. A level got cleared well and were sent to B level, before even we were ready signing the papers our taken was called out. Surprising!!! Apart from the executives who attend to you on the counter there are a couple of bright youngsters regulating and guiding the public. They do a wonderful job.
Documents easily signed and we were asked to wait for C level, the granting zone. We hardly waited 10 minutes that we were called. Papers got signed even there and we were sent to the final cabin, to the officer who grants passport.
He was very good. He sanctioned the passport, sealed and sent us with a smile... Oh is this India?
Things are changing in India!!
Really surprised and happy about it.
Tools of God are present at many places!!!
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